Front-End Service Operations Leader

Albertsons Companies, Inc.; Klamath Falls (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (benef

Job summary

Albertsons Companies, Inc. is seeking a Service Operations Manager in Oregon to lead front-end and service operations, driving customer experience and operational consistency.

You will coach and develop associates, ensure adherence to service programs, and oversee checkout processes, service desk operations, and labor planning. The role requires strong leadership and a focus on compliant, efficient store performance.

Qualifications

• Experience in frontline retail operations.
• Strong customer-service orientation and leadership abilities.
• Ability to coach and develop store associates.

Responsibilities

• Lead front-end and customer service teams to deliver fast, friendly service.
• Coach associates on service standards and courtesy programs.
• Oversee daily front-end operations including check stands, SCO, service desk, and checkout.
• Ensure compliance with cash handling, security, returns, refunds, and policies.
• Monitor labor planning, scheduling, and queue management to align with needs.
• Oversee cash office processes including safe counts, till audits, deposits, reconciliation.
• Ensure front-end readiness for audits and company programs.
• Hire, train, coach, schedule, and develop service staff.
• Support shrink reduction, fraud prevention, and restricted item handling.
• Complete required reports and maintain communication with management.

Skills

Customer service

Leadership

Communication

Organizational skills

Planning

Conflict resolution

Multitasking

Staff development

Tools

POS systems

Scheduling tools

Job description

Albertsons Companies, Inc. is seeking a Service Operations Manager in Oregon to lead front-end and service operations, driving customer experience and operational consistency.

You will coach and develop associates, ensure adherence to service programs, and oversee checkout processes, service desk operations, and labor planning. The role requires strong leadership and a focus on compliant, efficient store performance.