Front-End Manager: Customer Experience & Ops Lead

Albertsons Companies, Inc.; Berlin (VT); On-site; USD 52,000 - 76,000; Full time

Job summary

Albertsons Companies, Inc. is seeking a Front-End Manager to lead front-end operations, ensure fast, friendly checkout service, and drive customer satisfaction across store teams.

This role emphasizes service excellence, accuracy, and operational consistency in a dynamic retail environment. You will hire, train, and coach front-end associates, oversee scheduling and labor planning, manage cash handling and security protocols, and collaborate with leadership to meet performance goals while

Qualifications

• Experience in front-end retail management preferred.
• Strong communication and coaching abilities.
• Ability to lead, train and develop front-end staff and supervisors.

Responsibilities

• Oversee front-end operations and ensure fast, friendly checkout service
• Support customer service programs and respond to concerns promptly
• Hire, train, coach, and develop front-end associates and supervisors
• Support labor planning, scheduling, and expense control for the department
• Maintain compliance with policies, safety standards, and procedures
• Complete daily reports and payroll processes

Skills

Customer service

Communication

Team leadership

Organization & planning

Job description

Albertsons Companies, Inc. is seeking a Front-End Manager to lead front-end operations, ensure fast, friendly checkout service, and drive customer satisfaction across store teams.

This role emphasizes service excellence, accuracy, and operational consistency in a dynamic retail environment. You will hire, train, and coach front-end associates, oversee scheduling and labor planning, manage cash handling and security protocols, and collaborate with leadership to meet performance goals while