Front-End Operations Lead - Customer Experience

Albertsons Companies, Inc.; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive wages (weekly pay)

Access to earned wages before payday

Associate discounts

Health and financial well-being (benef

Time off and holidays

Career growth and development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Service Operations Assistant to support front-end operations and deliver an outstanding customer experience. You will assist with supervising customer service associates, improving cashiering and checkout performance, and maintaining compliance with company standards.

The role emphasizes leadership, coaching, and coordination of daily tasks to ensure fast, friendly service and a welcoming store environment for customers.

Qualifications

• Strong communication, problem-solving and customer service skills.
• Previous supervisory, leadership, or team lead experience preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic knowledge of cash handling and retail operations.

Responsibilities

• Oversee daily front-end activities including cashiering, customer service and checkout performance.
• Support efficient operation of registers, self-checkout areas and service counters.
• Monitor customer flow and staffing to ensure prompt service and minimize wait times.
• Assist with opening, closing and cash-handling procedures while ensuring policy compliance.
• Supervise, train and coach front-end associates and promote teamwork.

Skills

Customer service

Communication

Problem solving

Leadership

Time management

Education

High school diploma or equivalent

Job description

Albertsons Companies is seeking a Service Operations Assistant to support front-end operations and deliver an outstanding customer experience. You will assist with supervising customer service associates, improving cashiering and checkout performance, and maintaining compliance with company standards.

The role emphasizes leadership, coaching, and coordination of daily tasks to ensure fast, friendly service and a welcoming store environment for customers.