Front-End Operations Manager: Customer Experience Leader

United Supermarkets, Ltd.; Abilene (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (Med/D

401k and more

Time off (vacation, holidays, sick pay

Leaders invested in your training and

Inclusive work environment

Job summary

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, ensuring fast, friendly, and accurate checkout service while supporting store performance goals and exceptional customer experiences.

You will lead scheduling, service levels, and daily front-end activities, coach associates, and ensure compliance with safety and policies in a fast-paced environment. This role emphasizes customer service and operational excellence.

Qualifications

• Strong customer-service focus and professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Guide and oversee front-end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front-end environment
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Monitor inventory and ordering of front-end supplies and materials
• Hire, train, coach, and develop front-end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Maintain compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation

Skills

Customer service

People development

Operations coordination

Job description

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, ensuring fast, friendly, and accurate checkout service while supporting store performance goals and exceptional customer experiences.

You will lead scheduling, service levels, and daily front-end activities, coach associates, and ensure compliance with safety and policies in a fast-paced environment. This role emphasizes customer service and operational excellence.