Front‑End Service Operations Leader

Albertsons Companies, Inc.; Long Beach (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health and financial well‑being (Med/D

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant customer experiences. You will coach teams, manage service programs, and oversee checkout processes to support store performance and customer engagement.

The role emphasizes customer service, people development, and operational discipline in a fast-paced, store‑level environment. Flexible availability including evenings and weekends is expected.

Qualifications

• Strong customer‑service focus with a calm, professional team presence.
• Effective communication, coaching, and conflict‑resolution skills.
• Strong organization, prioritization, and planning abilities.

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee daily front‑end operations including check stands, self‑checkout (SCO), service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs.
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation.
• Ensure front‑end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain strong communication with management teams.

Skills

Customer service

Team leadership

Cash handling

Labor planning

Tools

Scheduling tools

Job description

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant customer experiences. You will coach teams, manage service programs, and oversee checkout processes to support store performance and customer engagement.

The role emphasizes customer service, people development, and operational discipline in a fast-paced, store‑level environment. Flexible availability including evenings and weekends is expected.