Front-End Operations Lead — Retail Customer Service

Albertsons Companies, Inc.; Garland (TX); On-site; USD 22,000 - 41,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Earned wage access

Associate discounts

Health benefits

401(k)

Job summary

Albertsons Companies is seeking a Service Operations Assistant to support front-end operations and deliver an outstanding customer experience in a fast-paced retail environment. You will supervise associates, assist with cash handling, and help drive efficiency, compliance, and coworker development while promoting a safe, customer-first culture.

This position also involves labor planning, onboarding, and performance coaching to ensure accurate records and smooth store operations.

Qualifications

• High school diploma preferred.
• Retail grocery or customer service experience preferred.
• Prior supervisory or team lead experience preferred.
• Strong communication, problem-solving, and customer service skills.

Responsibilities

• Oversee daily front-end activities including cashiering, customer service, and checkout performance.
• Assist with registers, self-checkout areas, service counters and related functions.
• Monitor customer flow and staffing to ensure prompt service and minimize wait times.
• Assist with opening, closing, and cash-handling procedures.
• Help ensure compliance with company policies and loss-prevention procedures.
• Coordinate front-end activities to maximize efficiency and customer satisfaction.
• Assist with labor planning and daily workload distribution.
• Support store management in implementing programs and promotions.
• Maintain accurate records and required documentation.
• Promote a safe, clean work environment and uphold presentation standards.

Skills

Customer service

Leadership

Communication

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Job description

Albertsons Companies is seeking a Service Operations Assistant to support front-end operations and deliver an outstanding customer experience in a fast-paced retail environment. You will supervise associates, assist with cash handling, and help drive efficiency, compliance, and coworker development while promoting a safe, customer-first culture.

This position also involves labor planning, onboarding, and performance coaching to ensure accurate records and smooth store operations.