Front-End Service Manager: Lead & Elevate Customer Care

Tops Markets; Buffalo (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Tops Markets in Buffalo Central District is seeking a Full Time Customer Service Manager to lead front-end operations and leave customers with a great lasting impression. The CSM acts as the store's goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

The role focuses on training staff, managing schedules, handling promotions and fundraisers, ensuring returns are fulfilled, and maintaining a safe, friendly environment across the front-end.

Qualifications

• Must be 18 years of age.
• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Responsibilities

• Cultivates and maintains remarkable customer service and customer relations at the front-end; trains, coaches, and mentors associates.
• Reacts to customer concerns quickly and effectively following policies and procedures.
• Controls store shrink by monitoring cashier handling, scanning techniques, and file maintenance.
• Writes or oversees weekly front-end scheduling and maintains proper staffing.
• Ensures associates are informed about promotions and fundraisers.
• Ensures merchandise returns are fulfilled throughout the day.
• Maintains a clean and safe environment by enforcing policies.
• Maintains a friendly, professional image in all front-end areas.
• Finishes and retains reports/logs for audits and inspections.
• Oversees training, monitoring and compliance of regulatory and legal aspects.
• Maintains supplies for front-end and places orders as needed.
• Performs special store-level tasks/projects as assigned by the store manager.

Skills

Basic math

Reading and writing

Communication skills

Computer skills

Job description

Tops Markets in Buffalo Central District is seeking a Full Time Customer Service Manager to lead front-end operations and leave customers with a great lasting impression. The CSM acts as the store's goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

The role focuses on training staff, managing schedules, handling promotions and fundraisers, ensuring returns are fulfilled, and maintaining a safe, friendly environment across the front-end.