Front End Customer Service Manager

Redner's Markets, Inc.; Red Hill (Montgomery County); On-site; USD 52,000 - 72,000; Full time

Job summary

A grocery retail company is seeking a Customer Service Manager to oversee the front end operations and ensure high standards of customer service. Responsibilities include supervising personnel, managing work schedules, training staff, and maintaining store policies. Ideal candidates should possess strong communication and analytical skills. The position is vital for enhancing customer satisfaction and operational efficiency.

Qualifications

• Knowledge of federal and state child labor laws regarding employment of individuals under 18.

Responsibilities

• Supervise and direct front end personnel to ensure high customer service.
• Create work schedules to minimize customer inconvenience.
• Conduct training programs for new associates.

Skills

Strong oral and written communication skills

Strong analytical and mathematics skills

Job description

A grocery retail company is seeking a Customer Service Manager to oversee the front end operations and ensure high standards of customer service. Responsibilities include supervising personnel, managing work schedules, training staff, and maintaining store policies. Ideal candidates should possess strong communication and analytical skills. The position is vital for enhancing customer satisfaction and operational efficiency.