Front-End Customer Service Manager & Training Leader

Tops Markets LLC; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Tops Markets LLC is seeking a Full-Time Customer Service Manager for Store #586 in New York. The Customer Service Manager will be the goodwill ambassador of the store, ensuring remarkable customer service and training front-end associates.

The ideal candidate must possess strong communication skills, training abilities, and a high school diploma or equivalent. Responsibilities include managing customer relations, controlling store shrink, and maintaining safety and cleanliness.

Qualifications

• Must be 18 years of age.
• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Responsibilities

• Cultivates and maintains Remarkable Customer Service and customer relations.
• Trains, coaches, and mentors associates.
• Maintains proper staffing and writes schedules for front-end associates.
• Controls store shrink and monitors cashier techniques.
• Ensures a clean and safe environment for associates and customers.

Skills

Customer service

Communication

Problem-solving

Training and coaching

Education

High School Diploma or equivalent

Tools

Cash register

Scanner

Telephone system

Job description

Tops Markets LLC is seeking a Full-Time Customer Service Manager for Store #586 in New York. The Customer Service Manager will be the goodwill ambassador of the store, ensuring remarkable customer service and training front-end associates.

The ideal candidate must possess strong communication skills, training abilities, and a high school diploma or equivalent. Responsibilities include managing customer relations, controlling store shrink, and maintaining safety and cleanliness.