Front-End Service Manager: Elevate Customer Experience

Redner's Markets, Inc.; Pottstown (Montgomery County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading grocery store chain is seeking a Customer Service Manager to oversee front end operations in Pottstown. The role involves maintaining high standards of customer service, supervising front-end personnel, and ensuring compliance with company policies. Ideal candidates will have strong communication and analytical skills. This position offers the opportunity to impact customer satisfaction significantly.

Qualifications

• Strong communication skills for dealing with customers, employees, and vendors.
• Analytical skills for conducting accurate audits.
• Knowledge of child labor laws regarding employment of individuals under 18.

Responsibilities

• Promote customer goodwill by providing high standards of service.
• Supervise and schedule activities of front-end personnel.
• Conduct training programs for new associates.

Skills

Strong oral and written communication skills

Strong analytical and mathematics skills

Knowledge of federal and state child labor laws

Job description

A leading grocery store chain is seeking a Customer Service Manager to oversee front end operations in Pottstown. The role involves maintaining high standards of customer service, supervising front-end personnel, and ensuring compliance with company policies. Ideal candidates will have strong communication and analytical skills. This position offers the opportunity to impact customer satisfaction significantly.