Customer Experience Leader – Front End

Tops; Buffalo (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Tops in Buffalo's Central District is seeking a Full Time Customer Service Manager to lead front-end operations and ensure a welcoming, efficient shopping experience.

You will supervise scheduling, coach associates, and uphold store policies while maintaining a clean, safe and friendly environment. This role emphasizes accuracy, honesty, patience, and stamina to deliver outstanding guest service and support the store's mission.

Qualifications

• Must be 18 years of age.
• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Responsibilities

• Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates.
• Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible
• Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures.
• Writes or oversees writing of the schedule weekly for front-end associates and maintains proper staffing.
• Makes certain that associates are properly informed and trained about all promotions and fundraisers.
• Ensures that merchandise returns are fulfilled throughout the day
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
• Finish and retain reports/ logs needed for store audit and state inspection
• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
• Maintains supplies for front-end, places orders when needed and keeps inventory
• Performs special store level tasks/projects as assigned by the store manager

Skills

Customer service

Communication

Coaching

Scheduling

Training

Tools

Basic computer skills

Job description

Tops in Buffalo's Central District is seeking a Full Time Customer Service Manager to lead front-end operations and ensure a welcoming, efficient shopping experience.

You will supervise scheduling, coach associates, and uphold store policies while maintaining a clean, safe and friendly environment. This role emphasizes accuracy, honesty, patience, and stamina to deliver outstanding guest service and support the store's mission.