Front-End Service Manager: Elevate Customer Experience

Redner's Markets, Inc.; Sinking Spring (Berks County); On-site; USD 45,000 - 60,000; Full time

Job summary

A regional grocery chain is seeking a Customer Service Manager to oversee front-end operations and ensure high standards of customer service. This role includes supervising personnel, conducting training, and maintaining store policies. Strong communication and analytical skills are essential for success in this position. The position is based in Sinking Spring, Pennsylvania and requires compliance with federal and state employment laws.

Qualifications

• Strong oral and written communication skills for dealing with customers, employees, and vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Responsibilities

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel.
• Conduct training programs for new associates.

Skills

Strong communication skills

Analytical skills

Mathematics skills

Job description

A regional grocery chain is seeking a Customer Service Manager to oversee front-end operations and ensure high standards of customer service. This role includes supervising personnel, conducting training, and maintaining store policies. Strong communication and analytical skills are essential for success in this position. The position is based in Sinking Spring, Pennsylvania and requires compliance with federal and state employment laws.