Front-End Customer Service Leader

Tops Markets LLC; New York (NY); On-site; USD 21,025 - 29,945; Full time

Job summary

The Assistant Customer Service Manager (ACSM) at Tops Market Store #453 in Spencerport, NY provides front-end leadership to deliver a friendly shopping experience and save customers time and money. The ACSM assists the Customer Service Manager as a goodwill ambassador, upholding accuracy, honesty, patience and stamina in daily operations.

The role covers scheduling, training, safety, compliance, promotions, returns, audits and maintaining a clean, well-managed front-end image across the store.

Qualifications

• Must be 18 years of age.
• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Responsibilities

• Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates.
• Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible
• Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures.
• Assists in writing of the schedule weekly for front-end associates and maintains proper staffing.
• Makes certain that associates are properly informed and trained about all promotions and fundraisers.
• Ensures that merchandise returns are fulfilled throughout the day
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
• Finish and retain reports/ logs needed for store audit and state inspection
• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
• Maintains supplies for front-end, places orders when needed and keeps inventory
• Performs special store level tasks/projects as assigned by the store manager

Skills

Customer service

Communication skills

Basic math

Computer literacy

Job description

The Assistant Customer Service Manager (ACSM) at Tops Market Store #453 in Spencerport, NY provides front-end leadership to deliver a friendly shopping experience and save customers time and money. The ACSM assists the Customer Service Manager as a goodwill ambassador, upholding accuracy, honesty, patience and stamina in daily operations.

The role covers scheduling, training, safety, compliance, promotions, returns, audits and maintaining a clean, well-managed front-end image across the store.