Assistant Front-End Customer Service Manager

Tops; Village of Spencerport (NY); On-site; USD 21,025 - 29,945; Full time

Job summary

Tops in Spencerport, NY is seeking a Full-Time Assistant Customer Service Manager Store #453 to lead front-end operations and deliver a friendly, efficient shopping experience.

The ACSM will assist the Customer Service Manager, supervise staff scheduling and training, and ensure accurate policy adherence, safety, and shrink control.

Starting pay is $18.50 per hour, with compensation and progression determined by experience and labor contract seniority.

Qualifications

• Must be 18 years of age.
• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Responsibilities

• Cultivates and maintains remarkable customer service and relations at the front-end; ensures appearance and behavior meet standards and coaches staff.
• Reacts to customer concerns quickly and effectively while following policies to provide the best experience.
• Controls store shrink by monitoring cashier handling, ringing/scanning techniques, file maintenance, and shrink-control procedures.
• Assists in writing the weekly front-end schedule and maintains proper staffing.
• Ensures associates are informed and trained about promotions and fundraisers.
• Ensures merchandise returns are fulfilled throughout the day.
• Maintains a clean and safe environment by enforcing safety and sanitation policies.
• Maintains a friendly, professional image in all front-end areas including parking lot and checkouts.
• Finishes and retains reports/logs for store audits and inspections.
• Oversees training, monitoring, and compliance for regulatory aspects such as alcohol, tobacco, and WIC.

Skills

Customer service

Communication skills

Team leadership

Tools

Cash register

Telephone system

Scanner

Job description

Tops in Spencerport, NY is seeking a Full-Time Assistant Customer Service Manager Store #453 to lead front-end operations and deliver a friendly, efficient shopping experience.

The ACSM will assist the Customer Service Manager, supervise staff scheduling and training, and ensure accurate policy adherence, safety, and shrink control.

Starting pay is $18.50 per hour, with compensation and progression determined by experience and labor contract seniority.