Full Time Customer Service Manager Buffalo Central District

Tops Markets; Buffalo (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Tops Markets in Buffalo Central District is seeking a Full Time Customer Service Manager to lead front-end operations and leave customers with a great lasting impression. The CSM acts as the store's goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

The role focuses on training staff, managing schedules, handling promotions and fundraisers, ensuring returns are fulfilled, and maintaining a safe, friendly environment across the front-end.

Qualifications

• Must be 18 years of age.
• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Responsibilities

• Cultivates and maintains remarkable customer service and customer relations at the front-end; trains, coaches, and mentors associates.
• Reacts to customer concerns quickly and effectively following policies and procedures.
• Controls store shrink by monitoring cashier handling, scanning techniques, and file maintenance.
• Writes or oversees weekly front-end scheduling and maintains proper staffing.
• Ensures associates are informed about promotions and fundraisers.
• Ensures merchandise returns are fulfilled throughout the day.
• Maintains a clean and safe environment by enforcing policies.
• Maintains a friendly, professional image in all front-end areas.
• Finishes and retains reports/logs for audits and inspections.
• Oversees training, monitoring and compliance of regulatory and legal aspects.
• Maintains supplies for front-end and places orders as needed.
• Performs special store-level tasks/projects as assigned by the store manager.

Skills

Basic math

Reading and writing

Communication skills

Computer skills

Job description

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Full Time Customer Service Manager Buffalo Central District

Aug 6, 2026

Company: Tops

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Customer Service Manager (CSM) is responsible for giving the customer a great lasting impression of the store. The CSM is the company’s goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates.
• Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible
• Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures.
• Writes or oversees writing of the schedule weekly for front-end associates and maintains proper staffing.
• Makes certain that associates are properly informed and trained about all promotions and fundraisers.
• Ensures that merchandise returns are fulfilled throughout the day
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
• Finish and retain reports/ logs needed for store audit and state inspection
• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
• Maintains supplies for front-end, places orders when needed and keeps inventory
• Performs special store level tasks/projects as assigned by the store manager
  

MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE

• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Possess strong communication skills

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Operation of the following

• Cash register
• Telephone system
• Scanner
• Scale
• Ladder (must be at least 18 years of age)
  

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.