Front End Customer Service Supervisor

Redner's Markets, Inc.; Elkton (MD); On-site; USD 20,664 - 24,796; Full time

Job summary

A grocery store chain in Elkton, MD, is seeking a Customer Service Manager to ensure high standards of customer service at the front end operations. The role includes supervising front-end staff, training new associates, and ensuring customer satisfaction through effective scheduling and policy enforcement. Candidates should possess strong communication and analytical skills, along with knowledge of child labor laws. This position offers a competitive pay range of $15 - $18 per hour with a Sunday premium.

Qualifications

• Strong communication skills for interacting with customers, employees, and vendors.
• Analytical skills for conducting accurate audits.
• Knowledge of child labor laws.

Responsibilities

• Provide high standards of customer service at front end operations.
• Supervise and schedule front-end personnel activities.
• Maintain effective work schedules for customer convenience.
• Enforce store policies regarding front end operations.
• Conduct training programs for new associates.
• Assist customers with pricing issues and returns.

Skills

Strong oral and written communication skills

Analytical skills

Mathematics skills

Job description

A grocery store chain in Elkton, MD, is seeking a Customer Service Manager to ensure high standards of customer service at the front end operations. The role includes supervising front-end staff, training new associates, and ensuring customer satisfaction through effective scheduling and policy enforcement. Candidates should possess strong communication and analytical skills, along with knowledge of child labor laws. This position offers a competitive pay range of $15 - $18 per hour with a Sunday premium.