Front End Customer Experience Manager

Redner's Markets, Inc.; Douglassville (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Redner's Markets, Inc. in Douglassville (PA) is seeking a Customer Service Manager to oversee front-end operations and elevate customer service standards. You will supervise staff, schedule shifts, enforce policies, and support store management with discipline and training.

This role focuses on maintaining high customer courtesy, smooth checkout processes, and effective communication with customers and vendors at the front end.

Qualifications

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Knowledge of federal and state child labor laws regarding employment of individuals under 18.

Responsibilities

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule front-end personnel to ensure high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel.
• Enforce store policy as it relates to front end operations and assist store managers with discipline.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as existing staff.
• Assist cashiers with price checks.
• Keep management informed of pricing problems.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.).
• Greet customers and be observant of people in the store.
• Abide by all company policies as stated in the Employee Handbook.
• Provide proper staffing for Service Center and train Acting Customer Service Supervisor.

Skills

Communication skills

Analytical skills

Labor law knowledge

Job description

Redner's Markets, Inc. in Douglassville (PA) is seeking a Customer Service Manager to oversee front-end operations and elevate customer service standards. You will supervise staff, schedule shifts, enforce policies, and support store management with discipline and training.

This role focuses on maintaining high customer courtesy, smooth checkout processes, and effective communication with customers and vendors at the front end.