Front End Customer Service Manager: Lead & Elevate Service

Redner's Markets, Inc.; Allentown (Lehigh County); On-site; USD 40,000 - 60,000; Full time

Job summary

A retail grocery chain in Allentown is seeking a Customer Service Manager to oversee front end operations and ensure high standards of customer service. The role involves supervising personnel, managing schedules, and conducting training. Ideal candidates should have strong communication skills, analytical abilities, and knowledge of relevant labor laws. The position promises a collaborative and customer-oriented work environment.

Qualifications

• Experience in customer service management.
• Ability to conduct training programs for new associates.
• Knowledge of front end operations and policies.

Responsibilities

• Provide high standards of customer service.
• Supervise front end personnel and activities.
• Maintain effective work schedules for personnel.
• Enforce store policies and assist in discipline.
• Conduct training programs for new associates.

Skills

Strong oral and written communication skills

Strong analytical and mathematics skills

Knowledge of child labor laws

Job description

A retail grocery chain in Allentown is seeking a Customer Service Manager to oversee front end operations and ensure high standards of customer service. The role involves supervising personnel, managing schedules, and conducting training. Ideal candidates should have strong communication skills, analytical abilities, and knowledge of relevant labor laws. The position promises a collaborative and customer-oriented work environment.