Front-End Service Leader: People & Operations

Shaw’s and Star Market; Burlington (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Weekly wages paid

Associate discounts

Health benefits

Paid time off

Career growth

Inclusive environment

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations and deliver fast, friendly, and accurate service at the checkout. You will support customer service programs and coach front-end associates to meet store performance goals.

The role emphasizes people development, operational excellence, and a positive customer experience in a fast-paced retail environment, with responsibilities spanning scheduling, labor planning, and daily reporting.

Qualifications

• Minimum high school diploma or equivalent; retail/customer service experience is preferred.
• Ability to lead front-end teams and improve checkout efficiency.
• Strong organizational and communication skills are essential.

Responsibilities

• Oversee and coordinate all front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to concerns promptly and professionally.
• Provide checkout support, including register functions and customer assistance.
• Assist with scheduling, service levels, and daily front-end operations.
• Maintain a clean, organized, and positive front-end environment.
• Assist with cash handling, tills, reconciliations, refunds, and transactions.

Skills

Customer service

Team leadership

Coaching

Communication

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations and deliver fast, friendly, and accurate service at the checkout. You will support customer service programs and coach front-end associates to meet store performance goals.

The role emphasizes people development, operational excellence, and a positive customer experience in a fast-paced retail environment, with responsibilities spanning scheduling, labor planning, and daily reporting.