Front-End Service Lead & Operations Coach

Albertsons Companies; New Jersey; On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Healthcare benefits

401k plan

Paid time off

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to help oversee front-end operations, ensure fast, friendly checkout service, and support store performance goals. You will lead a team, coach associates, and help maintain a positive customer experience.

This role requires flexible availability, including evenings, weekends, and holidays, and strong communication, organization, and cash handling skills. We offer growth opportunities and a supportive work environment.

Qualifications

• Experience in front-end operations and customer service management.
• Strong coaching and communication skills.
• Ability to monitor service levels and cash handling accuracy.

Responsibilities

• Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Support front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Skills

Customer service

Front-end operations

Cash handling

Staff coaching

Scheduling

Team leadership

Tools

POS systems

Registers

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to help oversee front-end operations, ensure fast, friendly checkout service, and support store performance goals. You will lead a team, coach associates, and help maintain a positive customer experience.

This role requires flexible availability, including evenings, weekends, and holidays, and strong communication, organization, and cash handling skills. We offer growth opportunities and a supportive work environment.