Front End Service Lead: Customer Experience Champion

Central Market; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Central Market is seeking a Service Lead to guide the Front End team and ensure exceptional customer service. You will train Partners, manage scheduling, and oversee cash handling while maintaining store standards and safety.

The role requires 1+ year in front-end or customer service, strong communication skills, and the ability to coach and lead a diverse team in a fast-paced retail environment.

Qualifications

• 1+ year related experience in front-end / customer service.
• Advanced customer service skills.
• Strong planning, organization, and time-management abilities.
• Strong verbal and written communication and interpersonal skills.
• Ability to coach and build relationships.

Responsibilities

• Lead the Front End operation and train/coach Partners to deliver superior customer service.
• Provide work direction and training to other Partners and oversee department personnel.
• Assist with scheduling, staffing and ensuring daily performance goals are met.
• Manage customer transactions, respond to questions, and resolve issues to ensure total customer satisfaction.
• Maintain standards in safety, inventory control and store policies.

Skills

Leadership

Customer service

Training

Coaching

Scheduling

Communication

Decision making

Team building

Education

HS Diploma or GED

Job description

Central Market is seeking a Service Lead to guide the Front End team and ensure exceptional customer service. You will train Partners, manage scheduling, and oversee cash handling while maintaining store standards and safety.

The role requires 1+ year in front-end or customer service, strong communication skills, and the ability to coach and lead a diverse team in a fast-paced retail environment.