Front-End Operations & Customer Experience Lead

Kroger; Montrose (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care and other benefits

Paid time off and holidays

Tuition reimbursement opportunities

Associate discounts

Growth and development programs

Job summary

City Market in Colorado is seeking a Front-end Department Supervisor to deliver exceptional customer service and support the department manager in achieving sales goals. You will help supervise front-end operations, maintain a safe, clean environment and ensure adherence to quality standards, while guiding associates and promoting teamwork.

The role emphasizes cooperation with store management on budgets, labor, and action plans, with a focus on honest service, safety, and a positive customer

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions with informed suggestions.
• Assist with monitoring and controlling supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage scheduling of Front-end associates for department coverage.
• Assist in preparing the store/department budget and profit and loss reviews.
• Assist with budgets and scheduling of labor in partnership with store management.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end associates and promote teamwork.
• Demonstrate a positive attitude and adapt to changes.
• Stay current with ads and promotions.
• Adhere to food safety regulations and temperature controls.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report needed repairs.
• Notify management of accidents or safety risks.
• Report illegal activity when observed.
• Follow local, state and federal laws and company guidelines.
• Work cooperatively in high-paced, sometimes stressful environments.
• Manage conflict in a professional manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help when needed to resolve issues.
• Provide support during interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Effective communication skills

Retail or Customer Service experience

Ability to handle stressful situations

Knowledge of basic math

Education

High school diploma or equivalent

Job description

City Market in Colorado is seeking a Front-end Department Supervisor to deliver exceptional customer service and support the department manager in achieving sales goals. You will help supervise front-end operations, maintain a safe, clean environment and ensure adherence to quality standards, while guiding associates and promoting teamwork.

The role emphasizes cooperation with store management on budgets, labor, and action plans, with a focus on honest service, safety, and a positive customer