Front End Leader — Elevate Customer Experience & Operations

Corporate Logo; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible schedules

Medical, Dental and Vision benefits

Employee discount

Tuition reimbursement

Paid time off

401K plan with company match

Job summary

Micro Center is seeking a self-motivated Retail Customer Service Leader (Front End Leader) to ensure excellent customer service and smooth store operations. The role emphasizes coaching, staffing, merchandising, and loss prevention within the front end.

Candidates should have a high school diploma, Microsoft Office skills, and 2+ years in big-box retail with leadership exposure. The job requires lifting up to 50 lbs and flexibility for shifts before/after store hours, including weekends.

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once.
• Ability to execute corporate initiatives and drive world-class customer experiences.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Responsibilities

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are met within the department
• Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

Skills

Retail operations

Cash handling

Loss prevention

Inventory control

Merchandising

Leadership

Customer service

Professional appearance

Corporate initiatives

Physical stamina

Shift work

Education

High school diploma

MS Office proficiency

Job description

Micro Center is seeking a self-motivated Retail Customer Service Leader (Front End Leader) to ensure excellent customer service and smooth store operations. The role emphasizes coaching, staffing, merchandising, and loss prevention within the front end.

Candidates should have a high school diploma, Microsoft Office skills, and 2+ years in big-box retail with leadership exposure. The job requires lifting up to 50 lbs and flexibility for shifts before/after store hours, including weekends.