Front End Experience Lead — Customer Champion

Meijer Inc.; Northville (MI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Team member discount

Career growth opportunities

Job summary

Fresh Thyme Market, a major player in the Midwest grocery scene, is seeking a Customer Experience Manager to lead the Front End Department, overseeing staffing, in-store and digital customer experience, and key performance metrics.

The role requires guiding team members with a friendly, energetic demeanor, adherence to procedures, and strong administrative capabilities. It includes scheduling, training, compliance, and cross-department collaboration to maintain a top-notch customer journey.

Qualifications

• High school diploma or equivalency degree.
• Must have a minimum of 2 years professional experience.
• Preferred 2-3 years grocery retail experience in Office Management department processes and procedures.
• Previous experience in a natural foods industry is a plus.
• Accounting and cash handling background preferred.

Responsibilities

• Provides a positive checkout experience and measures results through reporting tools.
• Transforms customer service opportunities into positive solutions.
• Works with all departments to ensure and maintain a positive customer experience.
• Ensures cleanliness and appearance of customer-facing areas, parking lot and store exterior, ensuring the safety of team members, customers, and company assets.
• Reviews the weekly sales and labor projections for the Front End department in order to maximize sales and profits; ensures department operations are within the labor percent allowed.

Skills

Customer service

Attention to detail

Leadership

Communication skills

Education

High school diploma

Tools

MS Office (Outlook Word Excel)

Workday

Kronos UKG

Job description

Fresh Thyme Market, a major player in the Midwest grocery scene, is seeking a Customer Experience Manager to lead the Front End Department, overseeing staffing, in-store and digital customer experience, and key performance metrics.

The role requires guiding team members with a friendly, energetic demeanor, adherence to procedures, and strong administrative capabilities. It includes scheduling, training, compliance, and cross-department collaboration to maintain a top-notch customer journey.