Front End Leader: Elevate Retail Customer Service

Corporate Logo; Marietta (GA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401K with company match

Employee discount (Friends & Family)

Tuition reimbursement

Paid time off

Job summary

Micro Center is seeking a Retail Customer Service Leader to head the front-end team and help deliver outstanding customer experiences. The role focuses on staff coaching, merchandising execution, and cash-handling responsibilities in a busy big‑box environment.

Ideal candidates have 2+ years in retail leadership, proficiency with Microsoft Office, and a professional presence capable of managing multiple customers and priorities during varied shifts.

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once.
• Ability to execute corporate initiatives and drive world-class customer experiences.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Responsibilities

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Leadall freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

Education

High school diploma or equivalent

Two or more years of experience in big-box retail

Tools

Microsoft Office

Job description

Micro Center is seeking a Retail Customer Service Leader to head the front-end team and help deliver outstanding customer experiences. The role focuses on staff coaching, merchandising execution, and cash-handling responsibilities in a busy big‑box environment.

Ideal candidates have 2+ years in retail leadership, proficiency with Microsoft Office, and a professional presence capable of managing multiple customers and priorities during varied shifts.