Front-End Service & Engagement Lead

Target; Dickson City (Lackawanna County); On-site; USD 77,000 - 128,000; Full time

Job summary

Target in the United States is seeking a Service & Engagement Executive Team Leader to lead guest service and store operations, including staffing, training, and driving sales. The role focuses on building a capable team, improving guest satisfaction, and delivering on store priorities with accountability.

The position emphasizes developing leaders, managing hourly team members, and promoting Target's guest-first culture through effective coaching and performance management.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations.
• Drive total store sales and understand your role in sales growth and profitability.
• Anticipate staffing needs and recruit for long and short term.
• Manage leaders to ensure training completion and ongoing development of front-of-store experiences.
• Engage in development conversations throughout the career path.
• Recognize and reward teammates to reinforce guest service behaviors.
• Establish a culture of accountability with clear expectations and performance management.
• Understand business reporting and guest insights to identify opportunities for improvement.
• Respond quickly to guest issues and de-escalate when needed.
• Own scheduling to support peak traffic times and holidays.
• Ensure a frictionless experience across checkout, pickup, and drive-up options.

Skills

Interpersonal skills

Communication skills

Leadership

Conflict resolution

Business acumen

Problem solving

Education

4 year degree or equivalent experience

Job description

Target in the United States is seeking a Service & Engagement Executive Team Leader to lead guest service and store operations, including staffing, training, and driving sales. The role focuses on building a capable team, improving guest satisfaction, and delivering on store priorities with accountability.

The position emphasizes developing leaders, managing hourly team members, and promoting Target's guest-first culture through effective coaching and performance management.