Front End Service & Engagement Executive Team Leader

Roundel; Charleston, Northern (SC, KY); Hybrid; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid sick leave

Paid vacation

Job summary

Target is seeking an Executive Team Leader Service & Engagement (Assistant Manager Front End) in Charleston, SC to drive a premium guest experience at the front end and manage guest services, checkout, and digital interactions. You will lead a team of Guest Advocates and Service Leaders, coach associates, and build a high-performance front-end culture.

You will recruit, develop hourly staff, manage schedules, and ensure training compliance, with a focus on profitability and guest satisfaction.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Build a team of Guest Advocates and Service Leaders to exceed guest service expectations.
• Drive total store sales and contribute to store profitability.
• Anticipate staffing needs and recruit for long and short term.
• Manage leaders to ensure training completion and understanding.
• Engage in development conversations throughout the career path.
• Personalize recognition to reinforce guest service behaviors.
• Establish accountability through clear expectations and performance management.
• Understand business reporting and guest insights to address opportunities.
• Respond promptly to negative guest experiences and resolve issues.
• Own schedules to support peak traffic times and events.
• Ensure frictionless guest pickup and store experience across channels.
• Promote physical and digital offerings to guests (RedCard, Wallet).
• Stay up-to-date on major promotions and events.
• Utilize guest surveys to drive improvement and coaching.
• Lead teams to deliver efficient guest experiences.
• Work a schedule aligned to guest and business needs.
• Demonstrate ethical conduct, safety and compliance; lead by example.
• Follow safe and secure training and processes as a key carrier.
• Address store needs during emergencies and regulatory visits.
• Perform other duties as needed.

Skills

Interpersonal skills

Communication skills

Business acumen

Conflict management

Leadership

Accountability

Adaptability

Time management

Education

Bachelor's degree or equivalent experience

Job description

Target is seeking an Executive Team Leader Service & Engagement (Assistant Manager Front End) in Charleston, SC to drive a premium guest experience at the front end and manage guest services, checkout, and digital interactions. You will lead a team of Guest Advocates and Service Leaders, coach associates, and build a high-performance front-end culture.

You will recruit, develop hourly staff, manage schedules, and ensure training compliance, with a focus on profitability and guest satisfaction.