Front-End Service Coordinator — Lead & Develop Teams

Meijer Inc.; Hazel Park (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is looking for a Service Coordinator to ensure a high-quality customer shopping experience by leading front-end operations and coordinating checkout flow.

The role assigns work to cashiers and service desk teams to meet productivity and service goals, while coaching staff and managing customer issues to boost satisfaction. Responsibilities include shift handoffs, training, and acting as a subject matter expert for programs and pilots.

Qualifications

• Completion of Service Coordinator training curriculum (Cashier, Service Desk, Courtesy Team).
• Ability to operate cash register system and financial services equipment.
• Strong communication, customer focus, organization and urgency.
• Multi-tasking and prioritization skills in a fast-paced environment.
• Willingness to lift/carry and perform physical tasks as needed.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts.
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate actions involving monitoring and control of shrink and financial outcomes; escalate concerns to leadership.
• Champion participation in community programs and engage team member groups.
• Serve as a certified trainer for team members within span of care; on-the-job training and mentoring.
• Act as SME for market programs, pilots, and development/training programs.
• Assign tasks to team members and follow up to ensure completion.

Skills

Customer service

Communication

Organized

Multi-tasking

Attention to detail

Coaching/training

Education

Service Coordinator training curriculum

Tools

Cash register system

Financial services equipment

Job description

Meijer Inc. is looking for a Service Coordinator to ensure a high-quality customer shopping experience by leading front-end operations and coordinating checkout flow.

The role assigns work to cashiers and service desk teams to meet productivity and service goals, while coaching staff and managing customer issues to boost satisfaction. Responsibilities include shift handoffs, training, and acting as a subject matter expert for programs and pilots.