Front-End Service Coordinator — Grow in Leadership & CX

Meijer Inc.; Mason Township (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Education assistance

Team member discount

Career development

Job summary

Meijer Inc. is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading and supporting front-end operations.

You will coordinate checkout flow, maintain front-end standards, and assign work to cashiers, service desk, and courtesy teams to meet productivity and service goals. You will coach staff, manage labor utilization, and resolve customer issues to drive satisfaction and operational efficiency.

Qualifications

• Good communication skills and customer focus.
• Friendly, customer oriented, organized, and detail oriented.
• Able to work with urgency and multi-task effectively.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts.
• Perform survival walk of the department and shift-to-shift hand-off when the team leader is not present.
• Coordinate actions involving monitoring and control of shrink and financial outcomes; escalate concerns to leadership.
• Lead participation in community programs and engage team members.
• Serve as a certified trainer for team members in their span of care.
• On-the-job training and mentoring of team members.
• Act as SME for market programs, pilots, and training programs.
• Assign tasks to team members in partnership with the team leader and ensure completion.

Skills

Communication skills

Customer oriented

Organizational skills

Attention to detail

Sense of urgency

Tools

Cash register

POS systems

Job description

Meijer Inc. is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading and supporting front-end operations.

You will coordinate checkout flow, maintain front-end standards, and assign work to cashiers, service desk, and courtesy teams to meet productivity and service goals. You will coach staff, manage labor utilization, and resolve customer issues to drive satisfaction and operational efficiency.