Front-End Service Coordinator — Lead, Coach & Optimize Checkout

Meijer Inc.; Milwaukee (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

The Service Coordinator at Meijer Inc. ensures a high-quality customer shopping experience by leading and supporting front-end operations, coordinating checkout flow, and maintaining front-end standards.

You will supervise cashiers, service desk, and courtesy team members, provide coaching, monitor labor and shrink, and resolve customer issues to drive satisfaction and efficiency.

This role emphasizes teamwork, training, and accountability in a dynamic retail environment in Milwaukee.

Qualifications

• Completion of the Service Coordinator training curriculum (Cashier, Service Desk, and Courtesy Team).
• Ability to operate cash register system and financial services equipment.
• Strong communication, customer focus, organization and attention to detail.
• Ability to multi-task and manage shifting demands.
• Physical ability to perform lifting and related duties as required.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts.
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions involving monitoring shrink and financial outcomes; escalate concerns to leadership as needed.
• Champion participation in community programs; engage Team Member Resource Groups.
• Serve as a certified trainer for team members in their span of care.
• Provide on-the-job training and mentoring.
• Act as SME for market programs, pilots, and development/training initiatives.
• Assign tasks to team members in partnership with the team leader and ensure completion.

Skills

Communication skills

Customer service

Organized

Detail oriented

Multi-tasking

Education

Service Coordinator training curriculum

Tools

Cash register system

Job description

The Service Coordinator at Meijer Inc. ensures a high-quality customer shopping experience by leading and supporting front-end operations, coordinating checkout flow, and maintaining front-end standards.

You will supervise cashiers, service desk, and courtesy team members, provide coaching, monitor labor and shrink, and resolve customer issues to drive satisfaction and efficiency.

This role emphasizes teamwork, training, and accountability in a dynamic retail environment in Milwaukee.