Front-End Sales & Service Associate

PGA TOUR Superstore; Palm Desert (CA); On-site; USD 19,000 - 22,000; Full time

Job summary

PGA TOUR Superstore in Palm Desert, CA is seeking a Customer Service Associate to engage customers at the cashier and club desk, assisting with returns, exchanges, gift cards and promotions while ensuring a smooth checkout. You will handle payments securely and provide product information to drive sales and a best-in-class customer experience.

The role requires a High School Diploma or equivalent with prior retail or customer service experience preferred; candidates should be able to stand for

Qualifications

• Strong listening and interpersonal skills with clear written and verbal communication.
• Able to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent required.
• Retail sales or customer service experience preferred.
• Must be able to stand for extended periods and lift up to 30 lb.

Responsibilities

• Engage customers in cashier and club desk areas to deliver world-class service.
• Process returns, exchanges, gift cards, promotions, and discounts accurately.
• Handle payments securely and in line with SOPs.
• Maintain front-end area appearance and merchandise presence.
• Answer product questions and direct customers to store areas or staff.
• Stay informed about promotions to drive sales and customer experience.
• Provide feedback to management on opportunities to improve the customer experience.
• Follow safety, conduct, and compliance policies across all departments.

Skills

Communication

Customer service

Organization

Education

High School Diploma

Tools

MS Office

Job description

PGA TOUR Superstore in Palm Desert, CA is seeking a Customer Service Associate to engage customers at the cashier and club desk, assisting with returns, exchanges, gift cards and promotions while ensuring a smooth checkout. You will handle payments securely and provide product information to drive sales and a best-in-class customer experience.

The role requires a High School Diploma or equivalent with prior retail or customer service experience preferred; candidates should be able to stand for