Front-End Guest Experience Associate (Golf Retail)

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Hilton Head Island (SC); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore is seeking a Customer Service Associate to engage customers at the Front-End, assist with transactions, returns, exchanges, gift cards, and promotions, while delivering world-class service.

You will help maintain a premier sales floor presentation, greet customers, answer questions, and stay up-to-date on promotions and store policies. The role emphasizes teamwork, ethical conduct, and a friendly, inclusive experience.

Qualifications

• Strong listening and interpersonal skills.
• Verbal and written communication abilities.
• Basic computer skills with Microsoft Office familiarity.

Responsibilities

• Engage with customers in Front-End areas and deliver world-class service.
• Process returns, exchanges, gift cards, and promotions.
• Maintain premiere merchandise presence and support promotions and events.
• Handle cash and payments securely according to SOP.

Skills

Communication

Organization

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore is seeking a Customer Service Associate to engage customers at the Front-End, assist with transactions, returns, exchanges, gift cards, and promotions, while delivering world-class service.

You will help maintain a premier sales floor presentation, greet customers, answer questions, and stay up-to-date on promotions and store policies. The role emphasizes teamwork, ethical conduct, and a friendly, inclusive experience.