Front-End Sales Leader: Retail CX & Operations

Michaels; Mankato (MN); On-site; USD 19,000 - 23,000; Full time

Job summary

Michaels in Mankato, MN seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales results and a strong customer experience. You will oversee front-end and service operations, coach teams, and ensure brand standards and SOPs are followed.

The role requires 3+ years of retail leadership, hands-on coaching, and strong operational execution. You will manage events, loyalty programs, and omni-channel activities like BOPIS and Same Day Delivery.

Qualifications

• 3+ years of retail leadership experience in a fast-paced environment.
• Ability to coach selling behaviors and customer service standards.
• Strong coaching and communication skills.

Responsibilities

• Lead front-end and service operations to drive sales and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage and maintain store conditions and SOP adherence.
• Oversee Loyalty Rewards and protection plans, and omni-channel order fulfillment.

Skills

Retail leadership

Customer experience coaching

Team coaching

Tools

POS systems

Self-Checkout

Job description

Michaels in Mankato, MN seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales results and a strong customer experience. You will oversee front-end and service operations, coach teams, and ensure brand standards and SOPs are followed.

The role requires 3+ years of retail leadership, hands-on coaching, and strong operational execution. You will manage events, loyalty programs, and omni-channel activities like BOPIS and Same Day Delivery.