Front-End Sales Leader: Customer Experience & Ops

Michaels; Timonium (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels Stores in Timonium, MD, is seeking a Sales Manager to lead a high-performing selling culture, drive sales and customer experience, and oversee front-end operations. You will coach teams, manage service standards, and ensure effective day-to-day execution across multiple departments.

The role includes supporting POS and Self-Checkout, enabling BOPIS/Same Day Delivery, and promoting the Loyalty Rewards program while ensuring adherence to brand and SOPs.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.

Skills

Retail leadership

Customer experience

Team coaching

POS systems

Job description

Michaels Stores in Timonium, MD, is seeking a Sales Manager to lead a high-performing selling culture, drive sales and customer experience, and oversee front-end operations. You will coach teams, manage service standards, and ensure effective day-to-day execution across multiple departments.

The role includes supporting POS and Self-Checkout, enabling BOPIS/Same Day Delivery, and promoting the Loyalty Rewards program while ensuring adherence to brand and SOPs.