Front-End Retail Leader: Elevate Service & Operations

Micro Center; Rockville (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Employee discount

Tuition reimbursement

Paid time off

401K match

Career training

Job summary

Micro Center in Rockville, MD seeks a Retail Customer Service Leader (Front End Leader) to guide front-end operations and drive exceptional customer experiences. You will coach staff, oversee merchandising, cash handling, and store procedures, while ensuring policies and loss-prevention measures are followed.

Join a team that values passion, energy and commitment, and help deliver world-class customer service in a fast-paced big-box environment.

Qualifications

• High school diploma or equivalent.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once.
• Ability to execute corporate initiatives and drive world-class customer experiences.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Responsibilities

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front-end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front-end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

Skills

Retail leadership

Customer service

Staffing & training

Cash handling

Loss prevention

Inventory control

Merchandising

Education

High School Diploma or equivalent

Tools

POS systems

MS Office

Job description

Micro Center in Rockville, MD seeks a Retail Customer Service Leader (Front End Leader) to guide front-end operations and drive exceptional customer experiences. You will coach staff, oversee merchandising, cash handling, and store procedures, while ensuring policies and loss-prevention measures are followed.

Join a team that values passion, energy and commitment, and help deliver world-class customer service in a fast-paced big-box environment.