Retail Front-End Leader: Customer Experience & Ops Coach

Corporate Logo; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center in Brooklyn, NY is seeking a Retail Customer Service Leader (Front End Leader) to oversee front-end operations, coaching, and policy adherence to achieve high customer satisfaction. The role requires strong leadership in a fast-paced big-box environment.

The position emphasizes staff training, visual merchandising, loss prevention, and accurate cash handling, with flexible shifts including mornings, nights, weekends and holidays. Micro Center offers an equal opportunity environment.

Qualifications

• High school diploma or equivalent; proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control, and merchandising.
• 2+ years in a big-box retail environment with leadership responsibilities.
• Professional appearance and ability to handle multiple customers and priorities.
• Ability to execute corporate initiatives and create world-class customer experiences.
• Physical ability to lift up to 50 lbs and stand for prolonged periods.
• Shifts include mornings, nights, weekends and holidays.

Responsibilities

• Ensure that operational policies and procedures are carried out at the store level and customer satisfaction standards are met within the department.
• Participate in front-end staffing and training to ensure competent associates are hired to service customers; communicate issues to operations management.
• Provide regular coaching and feedback to associates regarding customer satisfaction and sales presentation.
• Oversee execution of ad sets and visual merchandising standards within the department.
• Lead freight flow and merchandise processing, including cycle counts and inventory control and loss prevention practices.
• Ensure store office functions (cash handling, deposits, etc.) are completed accurately and timely.
• Participate in open and close procedures.
• Support front-end staff by ringing transactions.
• Support store operations by maintaining loss prevention awareness and assisting for inventory.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Loss prevention

Merchandising

Microsoft Office

Education

High school diploma or equivalent

Job description

Micro Center in Brooklyn, NY is seeking a Retail Customer Service Leader (Front End Leader) to oversee front-end operations, coaching, and policy adherence to achieve high customer satisfaction. The role requires strong leadership in a fast-paced big-box environment.

The position emphasizes staff training, visual merchandising, loss prevention, and accurate cash handling, with flexible shifts including mornings, nights, weekends and holidays. Micro Center offers an equal opportunity environment.