Retail Front End Leader — Customer Experience Champion

Micro Center; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible schedules

Medical, Dental and Vision benefits

Employee discount

Tuition reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center in Phoenix, AZ is seeking a Retail Customer Service Leader (Front End Leader) to guide front-end operations and deliver exceptional customer experiences. You will coach staff, manage merchandising standards, and ensure accurate cash handling and inventory controls as part of a dynamic retail team.

This role requires a proactive leader with 2+ years in big-box retail, strong communication, and a commitment to world-class service.

Qualifications

• High school diploma or equivalent; proficiency in Microsoft Office.
• Retail operations experience including cash handling, loss prevention, inventory, and merchandising.
• 2+ years in big-box retail with lead or supervisory responsibilities.
• Professional appearance and demeanor with ability to manage multiple customers/priorities.
• Ability to lift up to 50 lbs and stand for extended periods; varied shifts incl. mornings/nights/weekends/holidays.
• Customer-focused role with adherence to corporate initiatives and service standards.

Responsibilities

• Ensure policies and customer satisfaction standards are followed at store level.
• Participate in front end staffing and training; communicate issues to operations.
• Coach associates on customer satisfaction and sales presentation to meet targets.
• Oversee front end freight flow and visual merchandising standards.
• Lead merchandise processing, inventory control, and loss-prevention practices.
• Handle cash-related tasks and store deposit paperwork accurately.
• Support open/close procedures and ring transactions when needed.
• Assist with physical inventory preparation and loss-prevention efforts.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Coaching

Cash handling

Loss prevention

Merchandising

Communication

Supervisory

Education

High school diploma

Tools

Microsoft Office

Job description

Micro Center in Phoenix, AZ is seeking a Retail Customer Service Leader (Front End Leader) to guide front-end operations and deliver exceptional customer experiences. You will coach staff, manage merchandising standards, and ensure accurate cash handling and inventory controls as part of a dynamic retail team.

This role requires a proactive leader with 2+ years in big-box retail, strong communication, and a commitment to world-class service.