Front End Leader — Elevate Customer Service & Store Ops

Micro Center; Marietta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401K Plan

Employee Discount

Tuition Reimbursement

Paid Time Off

Job summary

Micro Center in Marietta, GA is seeking a Retail Customer Service Leader (Front End Leader) to empower our store team and ensure superior customer experiences. You will coach associates, manage front-end staffing, and supervise merchandising and loss prevention initiatives.

The role requires 2+ years in big-box retail leadership, proficiency with Microsoft Office, and the stamina to lift up to 50 lbs and work varied shifts including nights and weekends. We offer strong benefits.

Qualifications

• High school diploma or equivalent; proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention and merchandising.
• 2+ years in big-box retail with lead or supervisory responsibilities.
• Professional appearance; ability to manage multiple customers and priorities.
• Ability to execute corporate initiatives and drive customer experiences.
• Physical: lift up to 50 lbs; stand for long periods.
• Shifts include early mornings, evenings, weekends and holidays.

Responsibilities

• Ensure store-level policies and customer satisfaction standards are met.
• Assist with front end staffing and training for competent service.
• Coach and provide feedback to associates on customer satisfaction and sales.
• Oversee ad set execution and visual merchandising standards.
• Lead freight flow, processing, inventory counts and loss prevention.
• Ensure cash handling and deposit paperwork are completed accurately.
• Participate in opening and closing procedures.
• Support front end staff with transactions.
• Maintain LP awareness and assist for physical inventory.
• Perform other duties as assigned.

Skills

Customer service leadership

Staff training

Cash handling

Merchandising

Loss prevention

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Micro Center in Marietta, GA is seeking a Retail Customer Service Leader (Front End Leader) to empower our store team and ensure superior customer experiences. You will coach associates, manage front-end staffing, and supervise merchandising and loss prevention initiatives.

The role requires 2+ years in big-box retail leadership, proficiency with Microsoft Office, and the stamina to lift up to 50 lbs and work varied shifts including nights and weekends. We offer strong benefits.