Front-End Retail Leader: Elevate Customer Experience

Micro Center, Inc.; Rockville, Northern (MD, KY); Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental & Vision

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center, Inc. in Rockville, MD is seeking a self-motivated Retail Customer Service Leader (Front End Leader) for part-time hours.

You will supervise front-end operations, coach staff, and ensure excellent customer experiences while maintaining store policies and loss prevention awareness. Responsibilities include staffing, training, visual standards, and handling cash and deposits, with hours that include mornings, nights, weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years in a big-box retail environment with direct accountability for customer service targets, preferably in a lead or supervisory role.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once.
• Ability to execute corporate initiatives and drive world-class customer experiences.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods.
• Shifts include hours before and after the store is open and may include mornings, nights, weekends and holidays.

Responsibilities

• Ensure that operational policies and procedures are followed at store level and customer satisfaction standards are met within the department.
• Participate in front-end staffing and training to hire competent associates; communicate issues to operations management.
• Provide regular coaching and feedback to associates on customer satisfaction and sales presentation to meet metrics.
• Oversee execution of ad sets and visual merchandising standards within the department.
• Lead freight flow and merchandise processing, including cycle counts and loss prevention best practices.
• Ensure store office functions (cash handling, deposits) are completed accurately and timely.
• Open and close procedures; support front-end staff by ringing transactions.
• Support store operations by maintaining loss prevention awareness and preparing for inventory.
• Perform other duties as assigned.

Skills

Customer service leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Micro Center, Inc. in Rockville, MD is seeking a self-motivated Retail Customer Service Leader (Front End Leader) for part-time hours.

You will supervise front-end operations, coach staff, and ensure excellent customer experiences while maintaining store policies and loss prevention awareness. Responsibilities include staffing, training, visual standards, and handling cash and deposits, with hours that include mornings, nights, weekends and holidays.