Front-End Retail Leader: Elevate Customer Experience

Corporate Logo; North Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

Micro Center in Columbus, OH is seeking a Retail Customer Service Leader (Front End Leader) to guide front-end operations, coach staff, and ensure exceptional customer experiences as part of our stores leadership team. You will oversee staffing, training, merchandising, loss prevention, and daily procedures while delivering world-class service and meeting company targets.

This role requires a professional appearance, strong communication, and the ability to manage multiple customers and

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Responsibilities

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Leadall freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

Skills

Customer service

Leadership

Coaching

Merchandising

Loss prevention

Education

High school diploma

Microsoft Office proficiency

Job description

Micro Center in Columbus, OH is seeking a Retail Customer Service Leader (Front End Leader) to guide front-end operations, coach staff, and ensure exceptional customer experiences as part of our stores leadership team. You will oversee staffing, training, merchandising, loss prevention, and daily procedures while delivering world-class service and meeting company targets.

This role requires a professional appearance, strong communication, and the ability to manage multiple customers and