Front-End Retail Leader: Elevate Customer Experience

Micro Center; New York (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job Training

Career Advancement

Job summary

Micro Center is seeking a self-motivated Retail Customer Service Leader to oversee front-end operations, coaching staff and ensuring high standards of customer service. The role drives merchandising and loss-prevention practices while handling cash and deposits in a busy big-box environment.

Ideal candidates have strong retail experience, excellent communication, and the flexibility to work varied shifts including mornings, nights, weekends and holidays, with a professional, customer-focused

Qualifications

• High school diploma or equivalent with proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years in a big-box retail environment with direct accountability for customer service targets.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities.
• Ability to execute corporate initiatives and drive customer experiences.
• Physical ability to lift up to 50 lbs. and stand for prolonged periods.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Responsibilities

• Ensure operational policies and procedures are followed at store level and customer satisfaction standards are met.
• Participate in front-end staffing and training to hire competent associates.
• Provide coaching and feedback to associates on customer satisfaction and sales presentation.
• Oversee execution of ad set and visual merchandising standards within the department.
• Lead freight flow and merchandise processing, including cycle counts and loss prevention.
• Ensure store office functions, including cash handling and deposits, are completed accurately.
• Participate in open and close procedures and support front-end staff ringing transactions.

Skills

Customer service leadership

Coaching

Cash handling

Merchandising

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Micro Center is seeking a self-motivated Retail Customer Service Leader to oversee front-end operations, coaching staff and ensuring high standards of customer service. The role drives merchandising and loss-prevention practices while handling cash and deposits in a busy big-box environment.

Ideal candidates have strong retail experience, excellent communication, and the flexibility to work varied shifts including mornings, nights, weekends and holidays, with a professional, customer-focused