Front-End Leader: Elevate Retail Service

Corporate Logo; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

Medical, Dental and Vision benefits

Employee discount program

Tuition reimbursement

Paid time off

401K with company match

Career advancement

Job summary

Micro Center is seeking a Retail Customer Service Leader (Front End Leader) to drive exceptional customer service and store operations in a fast-paced environment. The role oversees front end staffing, coaching, merchandising, and daily cash handling to ensure top performance and customer satisfaction.

The position requires leadership experience in big-box retail, strong communication, and a professional appearance.

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years in a big-box retail environment with direct accountability for customer service targets, preferably in a lead or supervisory role.

Responsibilities

• Ensure policies and customer satisfaction standards are met at the store level.
• Participate in front end staffing, training and scheduling activities.
• Provide regular coaching and feedback to associates on customer satisfaction and sales presentation.
• Oversee the execution of ad set and visual merchandising standards.
• Lead freight flow and merchandise processing, including cycle counts and inventory control.
• Ensure store office functions are completed accurately and on time.
• Assist in opening and closing procedures and support front end staff with transactions.
• Support loss prevention awareness and prep for physical inventory.

Skills

Customer service

Leadership

Coaching

Sales presentation

Education

High school diploma

Tools

Microsoft Office

Job description

Micro Center is seeking a Retail Customer Service Leader (Front End Leader) to drive exceptional customer service and store operations in a fast-paced environment. The role oversees front end staffing, coaching, merchandising, and daily cash handling to ensure top performance and customer satisfaction.

The position requires leadership experience in big-box retail, strong communication, and a professional appearance.