Front-End Leader: Drive Customer Experience & Store Ops

Micro Center; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center in Brooklyn, NY seeks a Retail Customer Service Leader (Front End Leader) to drive customer excellence and store operations. This role focuses on coaching front-end staff, maintaining merchandising standards, and ensuring accurate cash handling and loss prevention practices.

The candidate will manage staffing, training, and inventory processes while supporting open/close procedures and assisting customers at the register. Strong leadership and retail experience are required.

Qualifications

• High school diploma or equivalent; proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two+ years in a big-box retail environment with lead or supervisory responsibilities.

Responsibilities

• Oversee front-end staffing and training to ensure capable associates for customer service.
• Provide regular coaching on customer satisfaction and sales presentation to meet metrics.
• Oversee ad set execution and visual merchandising standards in the department.
• Lead freight flow and merchandise processing, including cycle counts and asset tracking.
• Manage cash handling, deposits, and store office duties with accuracy and timeliness.
• Support open/close procedures and ringing transactions; assist with inventory.
• Maintain loss prevention awareness and participate in physical inventories.
• Perform other duties as assigned.

Skills

Customer service

Communication

Leadership

Coaching

Microsoft Office

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Inventory management software

Job description

Micro Center in Brooklyn, NY seeks a Retail Customer Service Leader (Front End Leader) to drive customer excellence and store operations. This role focuses on coaching front-end staff, maintaining merchandising standards, and ensuring accurate cash handling and loss prevention practices.

The candidate will manage staffing, training, and inventory processes while supporting open/close procedures and assisting customers at the register. Strong leadership and retail experience are required.