Front-End Retail Leader: Elevate Customer Service

Micro Center; Rockville (MD); On-site; USD 27,000 - 37,000; Part time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center in Rockville, MD is seeking a Retail Customer Service Leader (Front End Leader) for a part-time role. You will oversee front-end operations, coach staff, ensure customer satisfaction, and manage merchandising standards.

Responsibilities include staffing, training, loss prevention awareness, cash handling, and supporting open/close procedures while maintaining high service levels with a professional, energetic team.

Qualifications

• High school diploma or equivalent with proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once.
• Ability to execute corporate initiatives and drive world-class customer experiences.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Responsibilities

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department.
• Participate in front-end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management.
• Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met.
• Oversee the execution of ad set and visual merchandising standards within the department.
• Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices.
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner.
• Participate in open and close procedures.
• Support front-end staff by ringing transactions.
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory.
• Perform other duties and tasks as assigned.

Skills

Customer service leadership

Staffing & training

Coaching & feedback

Cash handling

Loss prevention

Merchandising

Communication

Multitasking

Education

High school diploma or equivalent

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Micro Center in Rockville, MD is seeking a Retail Customer Service Leader (Front End Leader) for a part-time role. You will oversee front-end operations, coach staff, ensure customer satisfaction, and manage merchandising standards.

Responsibilities include staffing, training, loss prevention awareness, cash handling, and supporting open/close procedures while maintaining high service levels with a professional, energetic team.