Front-End Retail Leader — Elevate Customer Experience (PT)

Micro Center, Inc.; Rockville (MD); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental & Vision

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Micro Center in Rockville, MD seeks a RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER) for a part-time, on-site role. The candidate will supervise front-end operations, coach staff on customer satisfaction, and ensure policies, merchandising, and loss-prevention standards are followed.

Shifts may include mornings, evenings, weekends and holidays. Ideal candidates have a high school diploma, retail ops experience, and a proven ability to manage multiple customers and priorities while maintaining

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Responsibilities

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front-end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front-end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

Skills

Customer service

Leadership

Cash handling

Merchandising

Education

High school diploma

Tools

Microsoft Office

Job description

Micro Center in Rockville, MD seeks a RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER) for a part-time, on-site role. The candidate will supervise front-end operations, coach staff on customer satisfaction, and ensure policies, merchandising, and loss-prevention standards are followed.

Shifts may include mornings, evenings, weekends and holidays. Ideal candidates have a high school diploma, retail ops experience, and a proven ability to manage multiple customers and priorities while maintaining