Front End Leader - Retail Supervisor (Flexible Hours)

Micro Center; Cambridge (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible schedules

Excellent pay

Employee discount

Tuition reimbursement

Paid time off for regular associates

Job summary

Micro Center is seeking a self-motivated Retail Customer Service - Front End Supervisor to lead the front-end team and ensure exceptional customer experiences. The role includes coaching staff, managing scheduling, and upholding merchandising standards in a fast-paced, big-box environment.

The position offers competitive hourly pay ($18–$22) with commission opportunities, flexible schedules, and benefits for full-time associates.

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once.
• Ability to execute corporate initiatives and drive world-class customer experiences.

Responsibilities

• Ensure store policies and procedures are properly carried out and customer satisfaction standards are met.
• Participate in front end staffing, training and scheduling to ensure competent associates.
• Provide coaching and feedback to associates on customer satisfaction and sales presentation.
• Oversee execution of ad sets and visual merchandising within the department.
• Lead freight flow, merchandise processing, cycle counts and loss prevention best practices.
• Ensure store office functions such as cash handling and deposits are completed accurately.
• Participate in open and close procedures and act as floor leader when needed.
• Support operations by maintaining loss prevention awareness and inventory prep.
• Collaborate with senior management or Regional HR Manager on HR issues.

Skills

Customer service

Leadership

Cash handling

Staff scheduling

Merchandising

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Micro Center is seeking a self-motivated Retail Customer Service - Front End Supervisor to lead the front-end team and ensure exceptional customer experiences. The role includes coaching staff, managing scheduling, and upholding merchandising standards in a fast-paced, big-box environment.

The position offers competitive hourly pay ($18–$22) with commission opportunities, flexible schedules, and benefits for full-time associates.