Front-End Leader: Customer Experience & Ops

Corporate Logo; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and dental benefits

Employee discount

401K with match

Paid time off

Job summary

Micro Center is seeking a Retail Customer Service Supervisor (Front End Supervisor) to lead front-end operations, coach associates, and ensure customer satisfaction at our Denver-area store.

The ideal candidate will have a high school diploma or equivalent, proficiency in Microsoft Office, and 2+ years in a big-box retail environment with cash handling, loss prevention and merchandising responsibilities. Shifts include mornings, nights, weekends and holidays.

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once.
• Ability to execute corporate initiatives and drive world-class customer experiences.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Responsibilities

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department.
• Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management.
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met.
• Oversee the execution of ad set and visual merchandising standards within the department.
• Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices.
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner.
• Participate in open and close procedures.
• Serve as floor leader or manager-in-charge during absence of store managers.
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory.
• Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines.
• Perform other duties and tasks as assigned.

Skills

Customer service

Leadership

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Micro Center is seeking a Retail Customer Service Supervisor (Front End Supervisor) to lead front-end operations, coach associates, and ensure customer satisfaction at our Denver-area store.

The ideal candidate will have a high school diploma or equivalent, proficiency in Microsoft Office, and 2+ years in a big-box retail environment with cash handling, loss prevention and merchandising responsibilities. Shifts include mornings, nights, weekends and holidays.