Front-End Retail Customer Experience Lead

The TJX Companies, Inc.; Lima (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k)

Scholarship program

Job summary

TJ Maxx in Lima, OH is seeking a Store Leader to promote an excellent customer experience, supervise front-end Associates, and uphold loyalty programs. Lead by example, keep the store clean and organized, and train staff on front-end principles.

Flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multi-task and communicate effectively are required. TJX offers competitive pay and benefits with growth opportunities in a Fortune 100 off-price retailer.

Qualifications

• Retail leadership experience preferred.
• Strong merchandising knowledge and attention to detail.
• Ability to train, mentor and supervise front-end staff.
• Flexible schedule including nights and weekends.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes safety awareness and maintains a safe environment.

Skills

Merchandising techniques

Multi-tasking

Strong communication

Team player

Training others

Flexible schedule

Tools

POS system

Job description

TJ Maxx in Lima, OH is seeking a Store Leader to promote an excellent customer experience, supervise front-end Associates, and uphold loyalty programs. Lead by example, keep the store clean and organized, and train staff on front-end principles.

Flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multi-task and communicate effectively are required. TJX offers competitive pay and benefits with growth opportunities in a Fortune 100 off-price retailer.