Front End Relief Dept Leader: Customer Service Coach

The Kroger Co.; Eugene (OR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Career growth programs

Job summary

The Kroger Co. in Eugene, Oregon is seeking a Customer Service and Department Management Assistant to support daily operations, deliver outstanding service, and model our core values.

You will help manage checkout efficiency, coach cashiers, and ensure compliance with policies while working with the team to create inviting stores. This role emphasizes teamwork, reliability, and a commitment to customer satisfaction.

Qualifications

• High school diploma or GED plus cashier and related retail experience.
• Must be able to pass a drug test.
• Able to work in a fast-paced environment.
• Weekend availability required.
• Occasional travel may be required.
• Must maintain confidentiality and accuracy.
• Strong organization and prioritization skills.
• Valid driver's license.
• CPR/first aid certification.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases.
• Provide peer coaching for all cashiers following best practices.
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements.
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required.
• Monitor the 15-minute chart and schedule.
• Promote and follow Company initiatives.
• Respond to verbal customer comments/complaints/requests.
• Complete customer incident and associate incident/accident report forms.
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Cashier experience

Retail experience

Fast-paced environment

Weekend availability

Confidentiality

Attention to detail

Organizational skills

Valid driver's license

CPR/First aid certification

Travel occasional

Education

High school diploma or GED

Job description

The Kroger Co. in Eugene, Oregon is seeking a Customer Service and Department Management Assistant to support daily operations, deliver outstanding service, and model our core values.

You will help manage checkout efficiency, coach cashiers, and ensure compliance with policies while working with the team to create inviting stores. This role emphasizes teamwork, reliability, and a commitment to customer satisfaction.