Front End Dept Lead (Relief) — Customer Service Coach

The Kroger Co.; Lynnwood (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Counseling benefits

Employee discounts

Tuition reimbursement

Career growth

Job summary

The Kroger Co. in Lynnwood, WA is seeking a Customer Service Associate to support store leadership, drive friendly checkout experiences, and help manage daily operations. The role emphasizes core values like respect, integrity, inclusion, and safety, with opportunities to grow within a large grocery network.

You will guide cashiers, uphold policies, handle customer concerns, and participate in incident reporting and training areas to keep the store welcoming and efficient.

Qualifications

• High school diploma or GED required with cashier experience or related retail experience.
• Minimum 18 years of age (19+ in some states).
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Must be willing to work weekends regularly.
• May travel occasionally on a rare basis.
• Maintain confidentiality of store information.
• Accuracy and attention to detail in all tasks.
• Ability to organize and prioritize tasks/projects.
• Valid driver’s license required.
• CPR/first aid certification is a plus.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases.
• Provide peer coaching for all cashiers following best practices.
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements.
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required.
• Monitor the 15-minute chart and schedule.
• Promote and follow Company initiatives.
• Respond to verbal customer comments/complaints/requests.
• Complete customer incident and associate incident/accident report forms.
• All store management work with associates to manage all common associate areas to reflect 'Our People Are Great'.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Cashier experience

Fast-paced environment

Weekend availability

Attention to detail

Organizational skills

Valid driver’s license

Education

High school diploma or GED

18+ years of age

Job description

The Kroger Co. in Lynnwood, WA is seeking a Customer Service Associate to support store leadership, drive friendly checkout experiences, and help manage daily operations. The role emphasizes core values like respect, integrity, inclusion, and safety, with opportunities to grow within a large grocery network.

You will guide cashiers, uphold policies, handle customer concerns, and participate in incident reporting and training areas to keep the store welcoming and efficient.